Please understand our refund policy is structured to protect the consumer. Once a product is sold, used, and then returned by a customer we do not feel it is fair or safe to re-sell that item. Due to human and dog scents and potential bacteria between them we do not want to re-sell an item. Also the device is designed to have a load bearing characteristic and once used it is not possible to determine if any of the parts of the device are weekend thus rendering it less then 100% safe to re-sell.
Please do not unpack and use the device unless you are willing to subscribe to our policy.
Geartac Systems requires authorization for all returns and exchanges by our Customer Service department at firstname.lastname@example.org. To obtain authorization please contact email@example.com within 10 days of receiving your order. Once a return has been authorized, the order must be returned within 7 days at the customer’s expense. Any returns received after 30 business days may be refused and returned at the customer’s expense.
All refunds issued will be for the cost of the product minus shipping. Customer is responsible for all shipping costs associated with return or exchange. All refunds are issued back to the same form of payment that was used at the time of purchase. Please be advised that it may take up to 7 business days for your refund to appear in your account.
Geartac Systems will apply a 20% restocking fee to any return that has been opened, used and not returned in it's original packaging.
Geartac Systems will apply a 50% restocking fee to any return that has been used, damaged, or returned missing any parts that make up the complete system and not returned in it's original packaging.
Any product Geartac Systems determines modified, damaged and unable to be repaired will be returned to the customer at their expense.